The Killer Web App
I've been buried since my visit with the Spirit
of America people in L.A. 3 weeks ago. I wanted to understand what the most
interesting pressing concerns are and whether I might be helpful. I mentioned
before that SoA connects the needs of people in Iraq and Afghanistan with willing
donors in the US. Jim Hake, SoA's Founder, Angel Investor and CEO, calls it
"entrepreneurial humanitarianism". The people of America are calling
it good sense. Explaining it to a bunch of smart, tech-savvy people last weekend,
the best description occurred to me:
Spirit of America: just-in-time peer-to-peer foreign
aid
I'm taking on a full time involvement with Spirit of America to see how killer
a web app we can put together. By killer, I mean a site that collects and catalogues
all requests and exposes the needs and responses to all interested parties.
SoA has two very talented programmers working on contract, Donovan Janus in
L.A. and Rhesa Rozendaal in the Netherlands. Donovan is also Dutch, but has
lived in the US for four years. Donovan is candid about their respective roles,
"I'm a really good programmer, but Rhesa's a great
programmer." They built and manage Exposure
Manager which, it turns out, is a unique set of services to host digital
photography, present galleries, and offer prints (yeah. physical product) for
sale, through a commercial processor. It's received raves from Glenn Reynolds,
which never hurts business. Instapundit's gallery is here.
Naturally, I'm encouraging Donovan and Rhesa to develop a blogger program,
so that people who've archived history or art can make a buck or three without
leaving the comfort of their den. Hell, people would pay big money for a print
of Jeff Jarvis' classic golf
swing!
Tiger by the Tail
Spirit of America had quite a roller coaster ride in April. After posting a
request for a $90,000 project, several newspapers described the project and
the web site's switchboard lit up to the tune of $1,300,000.
Well.
Is this, like, even legal? I mean, isn't this what government is for? Don't
we have to carefully weigh the various demands and study them in committee?
And make sure we don't move too quickly? It turns out we don't. Here again,
the web is disintermediating something that seemed like it was locked up in
an "official" function forever. As a cyberlibertarian, this is how
I think the world should work, P2P good works. It took just 21 days from the
time of the request to equip TV stations in Iraq's Al Anbar province to delivery
of the equipment.
The great story
though, is what happened about 6 weeks later when Spirit of America delivered
50 commercial sewing machines to a new sewing cooperative set up in Ramadi by
"The Organization of Creative Women in New Iraq". Here's the report
from one of the soldiers working with Spirit of America, Major Holden Dunham,
USMC:
"Dear Jim,
The local TV station we have been supporting with your donated media
gear did a news spot on the new sewing center that opened in Ramadi. The station
did a 14 minute segment set to music, with interviews of different people
interspersed throughout the segment. The center has actually been expanded
into what the Iraqis are calling a "Women's Center" (the sign reads
in English below the Arabic, "The Organization of Creative Women in New
Iraq"). The Iraqis will be planning to use profits generated from the
sewing to fund women's education (English, computer skills, etc). This is
huge and is exactly the direction we are trying to drive things as it runs
counter to the agenda of the extremists who are fighting to keep this part
of the world mired in the dark ages. During the segment, they panned to new
furniture (purchased by us), school-type desks and new computers (I believe
provided by CPA), and of course, the sewing machines set up on tables, each
one being its own sewing station. They are saying that 900 families will be
supported by the center though I think that may be a little bit of an overstatement
as locals here are sometimes apt to do.
That said, the Iraqis had a true ribbon cutting ceremony. There was a
darling little girl who was holding one end of the ribbon while a man cut
the ribbon. One of the Iraqis interviewed (I believe he is the director of
the center) thanked the Governor for the assistance that made the center possible.
Because we are approaching the transfer to sovereignty there was no Coalition
involvement in the opening of the center. Thus, though the Coalition was not
mentioned; we still see this as a win. Any time the interim government gets
credit for something that benefits local people, it increases support for
the interim government. Support for the interim government means greater stability,
which is what we need to get Iraq through the transition period.
There is still a fight here, but we are making progress.
Thanks again for the help.
Holden
This works on so many levels. It's a women's organization. The women
are gaining economic clout. Individual American citizens, their empathy and
abundance leveraged and focused by the Internet, have reached out to touch individual
Iraqi citizens with new jobs, new opportunities and a newfound enthusiasm for
economic freedom. Yep, Spirit of America is a collection of disruptive technologies.
It's especially gratifying that the local TV station that covered the story
used equipment donated by the same SoA Iraqi fans who sent over the sewing machines.
In fact, the TV stations exist only because of the equipment
sent by Spirit of America.
Re-purposing the funds
What, you ask, happened to the $1.1 million that SoA didn't need for the Al
Anbar TV stations? We sent out a mailing to ask what we should do with the excess.
The options are to 1) use the money for any Soa purpose, 2) limit it to any
support of populist media (or refund the excess), 3) use it only to support
the Al Anbar TV stations (or refund the excess); 4) refund the excess.
Here are the responses as of Sunday noon, EDT:
| 1) Use the money for any Soa purpose |
2511 |
| 2) Limit it to any support of populist media |
374 |
| 3) Use it only to support the Al Anbar TV stations |
4 |
| 4) Refund the excess |
9 |
Party opportunity lost: This response, which came in
the Thursday before July 4th, was typical. Atypically, we didn't follow
this donor's directions. There are limits to our responsiveness:
Thanks for giving me the opportunity to make my donation
unrestricted.
It was only $100, but I'm very please to advise you that you could spend
it for whatever you deem necessary.
In fact, give yourself a party on Friday, if you want. It would be
OK
with me; you've all done an enormous amount of good, and I expect
you'll continue to do so.
DICE
Guy Kawasaki, the magnetic personality who rose from jewelry salesman to Apple's
Mac evangelist to venture capitalist, once said that there are four criteria
of great software. It must be:
- Deep
- Indulgent
- Complete
- Elegant
As remarkable as it is that I would assume a full time commitment, what may
be more remarkable is that we at SoA have a real opportunity to develop a DICE-y
suite of tools for organizations that want to engage, seduce and bond with its
stakeholders. Here's how.
Every time a person hears about an organization, they usually check out its
web site. As we have all learned, the site can be seductive or sucky. Interestingly,
that's a choice that the organization makes. The principles are fairly obvious,
but the will to stick to obvious principles is not common. Do we care enough
to draw out the new visitor and engage her in the promise and thrill of our
work? Or do we simply mimic our competition?
Every organization wants its visitors to register at the site and to share
as much information as possible. Then the organization instinctively seeks to
keep asking for more from the new member of the site: more sales, more attention,
to put up with more annoyance.
At the Dean campaign, we discovered quickly that an email that's welcome on
Monday is spam by Thursday. How can an organization optimize the sales or support
it gets from its members without pissing them off doing it?
Excitement First there must be a reason to share more than
a modest bit of registration data. That requires an exciting product or cause,
a Howard Dean, Spirit of America or, some would argue, a Mini Cooper or a Macintosh.
(Wendy's, much though they might yearn for an unofficial spokesman, just look
silly when they show actors doing it.) So the first step after getting some
snippet of registration info is to establish a meaningful connection with your
new member.
Connection to the Cause is the precursor to "stickiness."
There must be a two-way connection between the member and the site. The member
is there because the product is, as Alan Kay used to say of the Macintosh, good
enough to be worth criticizing. Criticism is a blessing: customers willing to
invest time helping design the next rev of your product. The way to connect
to your members is to know they have important wisdom to add to the
community surrounding your worthwhile effort. Armed with that internal conviction
you need to exhort your members to not hold back their suggestions. Here's where
you list what you already do and the next obvious things you haven't done yet
and seek real ideas from the huge brain trust surrounding the meager set of
ideas at the home office. Pop-up lists of unrealized possibilities and probing
questions seeking fresh ideas, if you're skilled and lucky, can convince people
to spend time telling you what to do. As the member invests this time, you can
often get more personal information from him.
Connection with Other Believers is the blessed event where
one member reaches out to another in an authentic, unexpected and welcome way.
In the case of a cause like a political campaign or Spirit of America, the members
are enthusiastic until your web site bores them, or worse, drives them away.
Having discovered where the new member lives and what parts of your cause she
likes, you can encourage other members to initiate that connection. (Obviously,
you cannot give a new member's email address to another member. You must forward
the message much as UserLand does when you click on that little envelope on
the left of this page:
UserLand example of a message handler
Pull is the reason to return to the site after the first flush
of enthusiasm. If the product or cause is exciting, it's probable that it's
touching people's lives. In that case, the stories need to be collected and
posted often enough that there's a reason to return. Obviously, the centerpiece
of any web site is the official blog. This is where you post the news that's
actually news. If there is no actual news, then you don't have a cause - game
over.
Hyper-Connectivity is what happens when the members start
connecting and doing real things together in the real world. User groups, clubs,
support groups, volunteers – however they express their collective enthusiasms,
this is the tipping point for any organization. It's what happened spontaneously
with the Dean campaign and Spirit of America, but it needs support and encouragement
from the web site. At Spirit of America, we'll provide a collaboration module,
called Teams, where any member can invite others to join up for anything ranging
from a cuppa Joe tomorrow morning to a 3-year campaign for reliable drinking
water in Iraq.
Friends don't let friends not register As I've suggested before,
each member needs a convenient way to upload a list of their contacts to the
site and to invite them, in a secure and respectful way, to perform a one-click
registration. (Heh. Mebbe I oughtta patent OneClick registration...;-).
Acts II and III
Registration is where most web sites stop, and rely on spam and the magic of
their "content" to increase membership and skyrocket their company
into the stratosphere of fame and fortune. Well. We've seen the future, and
it isn't that. Stopping at registration is like inviting friends over, only
to leave them in their dripping raincoats in the foyer, holding their hats and
umbrellas, wondering what's next. Where's the love?
In this ideal registration sequence, this cause needs as much direction and
wisdom it can get from newbies, who look at the organization with beginner's
mind and can teach us so much more than we can teach them. By asking which of
our activities are most exciting, we'll hope to get more information about the
newby, not to spam her and impose broadcast techniques, but to discover who
else in our community shares her interests, and to connect her with like-minded
people. But the communication is among them, with just a bit from us.
Insert Picture, Cut 1,000 Words
This is what I'd hoped to inspire at the Dean campaign. It's not
clear that it would have made a difference, but it's a chance for the world
to tell this dilettante to go back to the bat cave. Although I was happy to
put my money where my mouth was up in Burlington, this is even more of a commitment
to testing these ideas
in the public laboratory.
12:20:15 PM 
|
